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How toko110 Handles Your Personal Information

Your account data — from registration details to DANA, OVO, and GoPay transaction records — is handled with clear rules about what we collect, why we keep it, and how long it stays.

Account data clarityDANA, OVO, GoPay transaction scopeYour right to request data accessCookie and device data explainedContact path for privacy queries
toko110 How toko110 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account security and data integrity sit at the centre of how toko110 operates. Every login is protected by OTP verification sent to your registered number, and session tokens expire automatically after inactivity. We use SSL encryption across all data transfers — this covers account logins, wallet confirmations, and payment callbacks from DANA, OVO, and GoPay. Cookie data collected on your device is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. No cookies carry your payment credentials or wallet PIN.

Data Retention

Active account data stays on file while your account is open. After closure, we keep only what applicable law requires, then delete remaining records on a set schedule.

Account Security

OTP login, SSL data transfer, and automatic session expiry work together to prevent unauthorised access — even if your device is shared or lost.

Data Access Requests

You can request a copy of the data we hold on your account at any time. Submit the request through live chat or email with your account email as verification.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete information that is no longer required, our support team handles privacy requests directly. You can reach us through live chat, email, or our dedicated account help line — response times vary but we aim to acknowledge every privacy request within one business day. For account-linked queries such as verifying a DANA or OVO transaction record, the live chat path is the fastest route.

Team online

Live Chat

Open the chat icon from your account dashboard to raise a privacy request. Our team can pull your data records and confirm what is held on your account.

Email Support

Send your privacy query to our support address found in your account settings. Include your registered email and the specific data or transaction you are asking about.

Account Help Line

For urgent account-access or data-correction requests, the help line connects you to a team member who can verify your identity and act on the request.

Common Questions About Your Privacy on toko110

These are the privacy questions we hear most from account holders — covering data access rights, how payment records are stored, cookie control, and what happens to your data if you close your account.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log device and session data to secure your account and detect unusual access.

We store transaction references — amount, timestamp, confirmation code — but never your e-wallet PIN or login credentials. Payment processing runs through each provider's own secure channel.

Yes. Submit a data access request through live chat or email using your registered account email. We will confirm what records are held and provide a copy where applicable law permits.

Contact us via live chat or email with your deletion request. We will remove data that is no longer legally required to retain. Transaction logs tied to financial obligations may be kept for the required period.

We use session cookies to keep you logged in and basic analytics cookies to track lobby usage patterns. You can adjust or block cookies at any time through your browser settings — session cookies are required for login to work.

After account closure, we delete personal data that is no longer required. Transaction records tied to regulatory or financial obligations are held for the legally required period, then removed on a scheduled basis.